Refund policy
Return & Refund Policy — Plushé
At Plushé, we are committed to providing quality products and a smooth shopping experience. Please read this policy carefully before placing an order.
All Sales Are Final
Due to the nature of our business model, all sales are final. We do not offer refunds, returns, or cancellations for change of mind, incorrect sizing, or buyer’s remorse once an order has been placed.
Fulfillment & Shipping
All products are fulfilled through third-party suppliers and shipped directly from international fulfillment centers depending on product availability.
Because orders are processed quickly, we cannot guarantee changes or cancellations once an order has been placed.
Damaged, Defective, or Incorrect Items
We only offer resolutions for items that arrive damaged, defective, or incorrect.
If you receive such an item, you must contact us within 7 days of delivery at:
plusheofficial164@gmail.com
Please include:
- Your order number
- Clear photos of the issue
After review, we may offer a replacement or store credit at our discretion.
Shipping Issues
Plushé is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other external factors once an order has shipped.
Lost or stolen packages marked as delivered are not eligible for refunds. In such cases, please contact your local carrier.
Chargebacks & Disputes
We encourage customers to contact us first for any issue before opening a dispute. Unauthorized chargebacks may delay resolution of your case.
Contact Information
For any questions or support, contact us at:
plusheofficial164@gmail.com
Plushé reserves the right to update this policy at any time.